How To Order

How To Order :

Step 1  : Customer “Send Inquiry” to our company by email info@aquastarlk.com  that show details of fish you want to order our code of products , size , and quantity.

– The required quantity (Minimum order quantity at least 10 boxes up.)
– Specify the designated port you wish to have the product delivered
– Specified the period for delivery

Step 2   : We check fish details and send “Performa Invoice” for approve to customer that will show  all details of cost for shipment (fish cost , freight cost , packing & shipping cost) , we will send to customer within 24 Hours after receive Inquiry details in a working day.

Step 3   : Customer “confirm order” and “transfer money”  by T/T to our company account

Step 4   :  After our bank confirm receive money,  We start prepare document for shipment, Booking space to the Airline and quarantine fish .

Step 5  :  Packing and forward the shipment to the Airline on flight schedule.

Step 6  : We send copy of all document for shipment to customer by Email or Fax. and we will send conclusion invoice for show really cost for shipment.

Step 7

Within 24 hours of arrival time at customer’s port, a claim must be reported for DOA coverage. Any shipment without news within 24 hours after arrival, must had been well accepted by consignee.

Further Information :

When you have placed order for the fishes, we will send a Performa invoice with a summary of your order and the total amount.

Freight Charge
Freight charge are based on the actual charge from the airline and freight forwarder which we shall not consider this charge as our profit.

Terms & Conditions
Price : FOB / in US dollars
Payment : Advance payment by T/T (Telegraphic Transfer)
All of the prices quote here is F.O.B from colombo , Sri Lanka  Prices of every product can be changed any time without notice and will be advised in our next offer or new price list or our stock list.

Packing & Services
All speciments are packed in pressurised oxygenated double plastics bags of 10 per box.
The bags are packed in polystyrolfoam boxes dim. 65x35x40 cm.
You can order for one box 4 kinds of tropical fish or more.
You can see qty of fish for one bag in stock list or Price list.

Water quality :
pH = 7.5
dGH = 15 – 18
dKH = 6 – 7

Packing Charge : 10 USD / box Marine or Fresh waters
For addition of corrugated box inside 2 USD per Box if required

Shipping & Handling fee : 75 USD per shipment.

Important Document Providing.
Normally we will provide these important documents with the shipment:
– Invoice,
– Packing List,
– Airway bill,
– Health Certificate (issued by the Department of Animal Health Sri Lanka) for Fish

However in some countries may need more documents such as Certificate of origin or special declaration. Please inform us in advance.

You must check your Import Permit Certificate first before you confirm the order.